FAQ

FAQ Overview

Installation & Configuration

Q: How to install RushChat?

A: Please check the Installation Guide for detailed installation steps.

Q: What to do if database connection fails?

A: Check the following: - Ensure MySQL is running - Check database credentials in .env file - Verify database exists: mysql -u root -p -e "SHOW DATABASES;" - Check database user permissions

Q: What to do if port is already in use?

A: - Change PORT in .env file - Update REACT_APP_SOCKET_URL in client - Or stop the process using the port

Q: How to resolve CORS errors?

A: - Check backend CLIENT_URL environment variable - Ensure frontend address includes protocol (http:// or https://) - Ensure production environment uses HTTPS

Usage Questions

Q: How to register an account?

A: 1. Click the "Register" button 2. Fill in username (3-20 characters), password (at least 6 characters), email (optional) 3. Click "Register"

Q: How to create a channel?

A: 1. Click the "+" button in the left channel list 2. Enter channel name 3. Select "Public Channel" or "Private Channel" 4. If private channel, set password 5. Click "Create"

Note: - Regular users need 100,000 points, creation costs 50,000 points - Rush executives create for free, no points consumed

Q: How to upload stickers?

A: 1. Click the emoji icon on the right side of the input box 2. Select "My Stickers" tab 3. Click "Upload Sticker" 4. Select GIF file (max 5MB)

Limits: - Regular users: up to 10 - Admins and channel owners: up to 100

Q: How to invite friends?

A: 1. Click the user avatar in the top right corner 2. Select "Invite" 3. Copy invitation link or generate QR code 4. Share with friends

Rewards: - Successfully inviting a registered user, inviter gets 10,000 points and 5 channel contribution points

Feature Questions

Q: What is guest mode?

A: Guest mode allows users to enter the chat room without registration, but can only view, cannot speak or upload images.

Q: What is reserved word protection?

A: The following usernames must use password login, cannot be used as guest: - admin, root, administrator, system, moderator, mod, superadmin, super, owner, manager

Q: How to become an administrator?

A: Administrators are appointed by senior administrators, cannot apply on their own.

Q: How to get points?

A: - Registration reward - Build incentive (can claim 1,000 points daily) - Invitation reward (successfully inviting a registered user gets 10,000 points) - Channel contribution (users registered through invitation link, inviter gets 5 channel contribution points)

Q: How is honor level calculated?

A: Honor level is automatically calculated based on total points, scoring mechanism includes: - Online time: Every 60 minutes online = 1 point - Invitations: Every successful invitation = 10 points - Message count: Every 100 messages sent = 1 point - Message likes: Each like = 2 points - Contract recommendations: Each contract recommended = 5 points - Recommendation score: Average voting score × 10

Technical Questions

Q: What to do if WebSocket connection fails?

A: - Check if frontend REACT_APP_SOCKET_URL is correct - Ensure using HTTPS address (https://) - WebSocket will automatically convert to wss:// - Check if backend service is running normally

Q: What to do if file upload fails?

A: - Railway uses temporary file system, will be lost after restart - Configure Railway Volume for persistent storage - Or use external storage service (S3, Cloudinary, etc.)

Q: How to view logs?

A: - Backend logs: Check terminal output or log files - Frontend logs: Open browser developer tools (F12)

Deployment Questions

Q: How to deploy to production environment?

A: Please check the Deployment Guide

Q: What to note for Railway deployment?

A: - Configure environment variables - Set up MySQL database - Configure Railway Volume for persistent storage - Set health check endpoint

Q: What to note for Vercel deployment?

A: - Configure Root Directory: client - Configure environment variables - Ensure build command is correct

FAQ